Shipping policy

Free Shipping on All Orders

Handling Time

All orders placed on our website are free shipping, customers do not need to pay any shipping cost. Once the order is placed, the package will be shipped out by air within 1-2 working days.

Shipping Method
We will ship by USPS, DHL, UPS, FedEx or Dedicated Line to your address. All these methods provide door to door delivery.

Please Note

• The delivery time depends on different countries and modes of transportation.
• If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
• If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. We will not replace the order or issue a refund.
• Affected by Covid-19, there will be some delay on the delivery.
• Taxes: Please note that the packages may be shipped from different warehouses. Our goods are untaxed so tax may occur depending on your country.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@honeywellsmartlighting.com.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.