Refund policy

Return & Warranty Policy

We want you to feel confident when purchasing Honeywell Lighting products. Below is our updated return and warranty policy:

30-Day Return Policy

You may request a return within 30 days after receiving your item.

If your product has a manufacturing defect, damage, or quality issue, we will provide a free return label and arrange a replacement or refund.

If you wish to return the product for personal reasons (e.g. dislike, no longer needed), you may still return it within 30 days, but you will be responsible for sending the product back to our local service warehouse at your own cost.

To be eligible for a return:

The item must be in the same condition as you received it: unused, with all accessories, and in the original packaging.

Proof of purchase is required.

📧 To start a return, contact us at sales@honeywellsmartlighting.com
. Please do not send items back without prior authorization.

Warranty Coverage

2-Year Limited Warranty:
All Honeywell Lighting products come with a 2-year warranty from the date of purchase.

If a part is damaged, we will send a replacement part free of charge.

If a serious issue occurs that cannot be resolved with replacement parts, we will ship a new replacement product.

After 2 Years:
If your product is damaged after the warranty period, we will continue to support you by offering paid replacement parts at a reasonable cost.

Return Addresses

United States:
CMZ International Inc.
1115 Research Dr Unit B, Redlands, CA 92374
Contact: Max Honeywell
Phone: 626-252-7272 / 909-378-0384

Canada:
Uni Express Inc.
103-3750 N Fraser Way, Burnaby, BC V5J5G1
Contact: River Huang
Phone: +1 778-706-9122

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once your return is received and inspected, we will notify you of approval.

Approved refunds will be issued to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval, please contact us at sales@honeywellsmartlighting.com