Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Free Shipping on All Orders

Handling Time

All orders placed on our website are free shipping, customers do not need to pay any shipping cost. Once the order is placed, the package will be shipped out by air within 0-1 working days.

Shipping Method
We will ship by USPS, DHL, UPS, FedEx or Dedicated Line to your address. All these methods provide door to door delivery.

Please Note

• The delivery time depends on different countries and modes of transportation.
• If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
• If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. We will not replace the order or issue a refund.
• Affected by Covid-19, there will be some delay on the delivery.
• Taxes: Please note that the packages may be shipped from different warehouses. Our goods are untaxed so import tax may occur depending on your country's customs and the shipping method.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@honeywellsmartlighting.com.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.

Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@honeywellsmartlighting.com. Products of all orders can be returned to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your: Order number / Product name / Reason for return

2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

5. All returns have a 10% re-stocking fee, unless they were damaged in transit or are defective.

You can always contact us for any return question at support@honeywellsmartlighting.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@honeywellsmartlighting.com.

Warranty Coverage

The warranty covers defects in materials, workmanship and function under normal use for a specified period of time.

Warranty Duration

The warranty period starts from the date of purchase and extends for 2 years.

Terms of Warranty

1. The warranty is limited to repair or replacement of the defective product or its components.

2. The warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or normal wear and tear.

3. The warranty is only applicable to the original purchaser and is non-transferable.

Warranty Claim

To claim warranty service, the customer must provide proof of purchase and describe the defect or issue.

We reserve the right to inspect or request return of the defective product.

How to Obtain Warranty Service:

1. Contact our Customer Service Team via phone or email to initiate the warranty claim process.

2. Follow the instructions provided by our customer service representative.

3. If requested, please ship the product to our designated address.