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Order Management
Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.
5 articles
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Shipping and Delivery
Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.
6 articles
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Returns and Refunds
Review our policy on how to handle returns and deal with damaged or defective items.
4 articles
Account Management
Learn about setting up a customer, terms, or wholesale account and managing subscriptions.
5 articles
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Sales Policies and Payments
Info on how we process orders, sales tax, payment methods, site security and other policies.
1 article
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Download
User Manual & Certificate Download
5 articles
Popular question
Got a question? Check out our popular articles below to find the answer you're looking for.
HWT-H01
HWL-02E Pro
Changing or Canceling Order
HWT-01A
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