Warranty and Return

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 14 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

 

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

 

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.

Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

 

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your: Order number / Product name / Reason for return

2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 

 

Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. Products of all orders can be returned to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

All shipping fees are at our (www.honeywellsmartlighting.com.) expense. This includes shipping fees for a return or exchange. Customers do not have additional fees.

 

Warranty Coverage

The warranty covers defects in materials, workmanship and function under normal use for a specified period of time.

 

Warranty Duration

The warranty period starts from the date of purchase and extends for 2 years.

 

Terms of Warranty

1. The warranty is limited to repair or replacement of the defective product or its components.

2. The warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or normal wear and tear.

3. The warranty is only applicable to the original purchaser and is non-transferable.

 

Warranty Claim

To claim warranty service, the customer must provide proof of purchase and describe the defect or issue.

We reserve the right to inspect or request return of the defective product.

 

How to Obtain Warranty Service:

1. Contact our Customer Service Team via phone or email to initiate the warranty claim process.

2. Follow the instructions provided by our customer service representative.

3. If requested, please ship the product to our designated address.