Shipping & Handling
We ship to the USA, Canada, the UK, France, Germany, Italy and Spain. All orders placed on our website come with free shipping, customers do not need to pay any shipping cost. Once the order is placed, the package will be shipped out by air within 2-3 working days. We employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely. (Affected by Covid-19, there will be some delay on the delivery)
Successful Order
After you have successfully placed your order, you will receive email confirmation from us. If you have any requests for your order, please kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated support team will contact you within 24 hours.
Shipping
We will ship by China Post, DHL, UPS, FedEx, TNT or Dedicated Line to your address. All these methods provide door to door delivery.
Note: Shipping time may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Contact Us
If there are any issues during the shipping time or after you have received the item, please feel free to contact us, our customer service team will offer you a satisfying solution.