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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@honeywellsmartlighting.com. Products of all orders can be returned to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your: Order number / Product name / Reason for return
2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
5. All returns have a 10% re-stocking fee, unless they were damaged in transit or are defective.
You can always contact us for any return question at support@honeywellsmartlighting.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@honeywellsmartlighting.com.
Warranty Coverage
The warranty covers defects in materials, workmanship and function under normal use for a specified period of time.
Warranty Duration
The warranty period starts from the date of purchase and extends for 2 years.
Terms of Warranty
1. The warranty is limited to repair or replacement of the defective product or its components.
2. The warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
3. The warranty is only applicable to the original purchaser and is non-transferable.
Warranty Claim
To claim warranty service, the customer must provide proof of purchase and describe the defect or issue.
We reserve the right to inspect or request return of the defective product.
How to Obtain Warranty Service:
1. Contact our Customer Service Team via phone or email to initiate the warranty claim process.
2. Follow the instructions provided by our customer service representative.
3. If requested, please ship the product to our designated address.
